If you are not satisfied with the fit of the ordered items(s) Cut2Shape Clothing will, after inspection of the goods, follow a strict policy of first altering the suit to meet your requirements, next if for any reason the suit you have ordered cannot be altered, we will remake the suit for you, and finally once both those options have been exhausted if there is still a legitimate complaint regarding the suit, we will provide you with a full refund. Cut2Shape Clothing shall retain the final discretion in determining whether there remains a legitimate fault with the garment.

Do note however that a refund, where applicable, can only be processed following the procedures of alterations and replacement. In the event of a refund, we reserve the right to deduct shipping and delivery charges from the amount refunded. ‘Express Shipping’ charges are non-refundable.

Please also be aware that as all suits made by Cut2Shape Clothing are bespoke, made-to-order products you will not be covered by the Distance Selling (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), which means that you are not entitled by law to an automatic refund. Therefore, our returns procedures, as outlined above, will apply in all cases.

Where an order consists of multiple garments, the start of the manufacturing process commences with the first garment. For the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once the first garment has been started.

In the unlikely event that a manufacturing error has occurred we will follow our strict policy of altering, replacing and finally refunding (as set out above) for a period of up to 3 months after completion of an order. We will require you return the garment to us, by post for inspection. We are not liable for defects resulting from the customer not following our care instructions. Should a customer return a garment more than 2 weeks after completion we will not accept responsibility for a faulty garment and will maintain the customer has had fair use of the product.